Privacy and Personal Data Protection Policy
VIVA AUSTRALIA INTERNACIONAL S.A.S. — Last Updated: July 21, 2026
1. Identification of the Controller
VIVA AUSTRALIA INTERNACIONAL S.A.S. (hereinafter "Viva Australia"), identified with Tax Identification Number (NIT) 901.482.119-0, domiciled in Bogotá D.C., Colombia, email: info@vivaaustralia.com.co, website: vivaaustralia.com.au, acts as Controller of Personal Data collected through its digital channels, physical forms, orientation assistant (Wallaby), events, and website.
2. Scope of Application
This Policy applies to all personal data collected and processed by Viva Australia from clients, prospective clients, website visitors, event attendees, digital assistant users, suppliers, and strategic partners across all national and international operations.
3. Purposes of Data Processing
Personal data collected by Viva Australia is processed for the following specific purposes:
- Providing educational, migratory, and tourism orientation and advisory services related to Australia.
- Managing communications, follow-ups, consultation appointments, and eligibility evaluations.
- Sending information on official events, webinars, regulatory updates, and educational opportunities.
- Managing administrative, accounting, billing, and regulatory compliance obligations.
- Improving digital user experience through analytics, interaction optimization, and digital assistant support.
4. Rights of Data Subjects
As a data subject, you hold the following statutory rights:
- Access & Knowledge: Right to know, update, and rectify your personal details.
- Proof of Consent: Right to request proof of authorization granted to Viva Australia.
- Information: Right to be informed regarding the specific processing applied to your data.
- Revocation & Erasure: Right to revoke authorization and/or request deletion of data when processing does not respect statutory principles.
- Free Access: Right to consult your personal details processed free of charge.
5. Security Measures & Confidentiality
Viva Australia implements technical, administrative, and physical security measures designed to prevent unauthorized access, loss, alteration, or misuse of personal data. Access is strictly restricted to authorized personnel who operate under confidentiality agreements.
6. Contact Channel for Rights Exercise
To exercise your rights of consultation, updating, rectification, or deletion of data, you may submit a formal request to our Data Protection Unit via:
- 📧 Email: info@vivaaustralia.com.co
- 🌐 Web Channel: vivaaustralia.com.au/en