WALLABY TERMS OF USE, SCOPE AND LIMITATIONS
Digital Orientation Assistant of Viva Australia Internacional S.A.S.
Last Updated: July 23, 2026
1. Digital Assistant Identification
Wallaby is an automated digital orientation and interaction assistant embedded into the official website of Viva Australia Internacional S.A.S. (hereinafter "Viva Australia"). Its primary purpose is to facilitate user website navigation, answer general questions based on published website content, and provide preliminary guidance regarding educational, tourism, and migratory services offered by the organization.
2. Informative & Pedagogical Scope
All information provided by Wallaby is strictly informative, educational, and general guidance. Wallaby does not generate tailored legal advice nor replace the professional judgment of an educational advisor or a Registered Migration Agent accredited by Australian authorities (MARA/OMARA).
3. Absence of Migration Advice or Eligibility Guarantees
Responses issued by Wallaby DO NOT constitute legal migration advice, official eligibility evaluations, nor a guarantee of visa approval.
Under no circumstances should interactions with Wallaby be interpreted as a binding guarantee of eligibility or as definitive technical instructions to lodge a formal application with the Australian Department of Home Affairs.
4. Personal Data Capture & Prior Authorization
Wallaby operates under the principle of non-invasive capture and prior consent:
- Wallaby will not request personal details at the start of interactions or during general informative navigation.
- Only when the user expressly requests personalized consultation, Wallaby will prompt for prior explicit consent to process personal data.
- If the user selects "Do not authorize", Wallaby will refrain from capturing any personal details and continue providing general orientation.
- If authorized, Wallaby will collect basic details: full name, WhatsApp, email address, country of residence, and topic of interest.
5. Inquiries and Contact
For formal consultation with registered migration agents or educational specialists, please use our official contact channels at info@vivaaustralia.com.co or visit vivaaustralia.com.au/en.